All delivery charges and taxes will be added when applicable to the prices shown on the website. Duties and brokerage fees (if any) will be the sole responsibility of the consumer, and may be collected by a third party. Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
Bg Music Store ships via Canada Post Ground Service or other Major Carriers. Delivery time (after notification) can take from 2-10 business days, to most major metropolitan areas. Rural area destination may take a longer time, and/or require a Depot pick-up. Any Additional delivery charges as a result are the sole responsibility of the consumer.
Bg Music Store ships all items un-insured, and the risk of shipping loss or damage is the sole responsibility of the consumer. Post Canada covers the first $100 value of goods. Additional insurance can be purchased for 3.25% of the remaining value (optional at time of check-out).
Please note that all shipping quotes exclude the Northwest Territories, Yukon Territories, Nunavut and Rural Areas and may include items marked as Free Shipments). All orders placed from the listed areas in Canada will be reviewed by our shipping department and you will be advised of any additional shipping charges before we release the goods.
Purchase amount is calculated before applicable GST or QST and does not include shipping or insurance costs. Free shipping does not apply to "Beyond Point" areas; including, but not limited to, all of the Northern Territories (Nunavut, Yukon and Northwest Territories) and any other areas dictated by Canada Post Ground Service where extra shipping charges may apply. You will be notified of any additional costs before your order is processed.
What happens if my order is backordered?
Sometimes, part of your order may be on backorder. If this should occur, we will contact as soon as possible with an estimated arrival date. Usually items backordered can be shipped within a few days. We have items on constant reorder with our suppliers, so wait times are generally not long. If an Item is backordered by our supplier, it would indicate the item is very popular and is likely that many other stores are backordered as well. You will have the option of waiting for the next available shipment or cancel your order. Many times it is a good idea to keep an item on backorder, because those are picked first priority and we fill all backorders before more are entered in to our available inventory.
Free Shipping Details:
Free Shipping Limited Time Offer:
There is a 24 hour processing time on all orders.
Free Shipping offer is valid within Canada and some U.S. States Please email us or register to see if you qualify.
Orders will be sent via Ground shipping method.
Free Shipping offer is valid on eligible products only.
Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
This offer is for a limited time only.
Free Shipping offer is not valid on any purchase made with a purchase order.
Most items will arrive in just 3-5 business days
Returned product requires reimbursement of original shipping cost.
Courier delivery requires adult signatures.
B.G. Music Store reserves the right to end or change this Free Shipping offer at any time.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
What is B.G. Music Store return policy?
Returns for B.G. Music Store will only be accepted within 7 days of your purchase. Whereas most online stores only offer a store credit on returned goods, B.G. Music Store will fully refund any purchase within 7 days of receipt on shipped orders. However, please be aware that the customer will be required to cover both the cost of the original actual shipping fee as well as the returning shipping fee. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, up to a 25% restocking charge may apply for any additional charges may apply. Returns after 7 days will NOT be accepted.
No returns on special orders/non-stocks, discontinued or clearance items, software, books, cd's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, turntable cartridges, bulbs, or tapes.
B.G. Music Store does not give cash refunds if you paid by Visa or MasterCard. You will be refunded by a credit to your card (processed within 7 business days). Other Authorized returns will be at your choice, credited on Account, Exchanged, or L.A. Music cheque (processed within 7 business days).
Because of the nature of online purchases and the lack of actual "touch and feel" perspective items, B.G. Music Store offers a 7 day return window for online orders only. Any in store pickups or purchases will not apply because you will be able to physically inspect the item and try it before leaving the store. This will apply to our normal 7 day satisfaction guarantee.
Send your return to:
612 The Queensway
Etobicoke,Ontario
M8Y 1K1
If you have any queestions please call our office during regular business hours (10:00am - 5:00pm) at 1.416.840.0723 or send us an e mail support@bgmusicstore.com
